Payments, Refunds & Cancellations

Last updated: October 2, 2026

OVYTEK Studio provides custom design, development, and marketing services. Because our work is time-based and tailored to each client, it cannot be "returned" like a physical product. This policy explains how payments, cancellations, and refunds work. It forms part of our Terms of Service, and any terms in your signed proposal take priority for your project.

Deposits

Most projects begin with a 50% deposit. The deposit reserves time in our schedule and covers discovery, strategy, and planning work. Deposits are non-refundable once the project has been scheduled and work has started.

Canceling a Project

• You may cancel a project at any time by notifying us in writing.
• If you cancel, you are responsible for the work completed up to the date of cancellation, calculated by completed milestones or hours worked at the rate in your proposal. If that amount is less than what you have already paid (not counting the deposit), we will refund the difference. If it is more, the difference will be invoiced.
• Once we have delivered work, you receive the completed files or work in progress after all amounts due are paid.

Milestone and Final Payments

Payments for milestones that have been delivered and approved are non-refundable. Once a site has launched or final files have been delivered and approved, the project is considered complete and no refunds are given. Issues with delivered work are handled through our 30-day post-launch support, described in our Terms of Service.

Monthly Services (Maintenance, SEO, Retainers)

• Monthly services are billed in advance at the start of each billing period.
• You can cancel at any time with 30 days' written notice. Service continues through the end of the notice period.
• We do not offer partial refunds for unused time in a billing period, and unused hours do not roll over unless your plan states otherwise.

Third-Party Costs

Hosting, domains, platform subscriptions, themes, plugins, apps, fonts, and stock assets are billed by their providers and are subject to the providers' refund policies. If we purchased any of these on your behalf, those costs are non-refundable.

If We Cancel

If we need to cancel a project for reasons that are not caused by you, we will deliver the work completed to date and refund any payments for work that has not yet been performed.

Payment Disputes

If you have a concern about an invoice or the work, please contact us first so we can resolve it directly. We respond to billing questions within two business days.

Contact

To cancel a project or service, or to ask about a payment, email contact@ovytek.com or use our contact page.